Privacy Policy

1. Information We Collect

JIOX Food collects information to provide you with the best possible food ordering experience. We collect the following types of information:

1.1 Personal Information

When you place an order, we collect:

• Full Name – to identify and address your order.
• Phone Number – to contact you regarding your order and delivery.
• Email Address – to send order confirmations and updates.
• Delivery Address – to ensure accurate delivery of your food.
• Order Preferences – customization choices, special instructions, and meal history.

1.2 Payment Information

We collect payment details required to process your orders securely. When you pay through Paystack, your payment information is handled by Paystack's secure payment gateway. JIOX Food does not store your card details on our servers.

1.3 Cookies & Tracking

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings at any time.

2. How We Use Your Information

JIOX Food uses your information for the following purposes:

• Processing Orders: To prepare, customize, and deliver your meals.
• Customer Support: To respond to your inquiries, feedback, or complaints.
• Improving Our Service: To analyze order patterns, preferences, and improve menu offerings.
• Marketing Communications: To send promotions, updates, and special offers (you can opt out anytime).
• Legal Compliance: To comply with legal obligations and prevent fraud.

3. Sharing Information

JIOX Food shares your information only when necessary:

• Payment Processors: Paystack handles payment transactions securely.
• Delivery Partners: We share your delivery address and contact details with our delivery team to ensure accurate delivery.
• Legal Requirements: We may disclose information when required by law or to protect the rights and safety of JIOX Food, our customers, or others.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: We use SSL/TLS encryption for data transmission.
• Access Control: Only authorized personnel have access to your information.
• Secure Storage: Your data is stored in a secure environment with regular security reviews.
• Regular Audits: We conduct regular security audits to maintain data integrity.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously improve our security measures to safeguard your information.

5. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the data we hold about you.
• Right to Correction: Update or correct your information.
• Right to Deletion: Request that we delete your data (subject to legal obligations).
• Right to Opt-Out: Withdraw consent for marketing communications at any time.
• Right to Data Portability: Receive your data in a structured, commonly used format.

To exercise these rights, please contact us.

6. Marketing Communications

We may send you promotional emails, SMS, or WhatsApp messages about new menu items, special offers, and updates. You can opt out at any time by:

• Clicking the "unsubscribe" link in our emails.
• Replying "STOP" to our SMS or WhatsApp messages.
• Contacting us directly to update your preferences.

7. Children's Privacy

JIOX Food does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our systems.

8. Cookies & Tracking

We use cookies to:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Provide a personalized browsing experience.

You can manage cookie preferences in your browser settings. Disabling cookies may affect certain features of our website.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

• Email: privacy@jioxfood.com
• Phone: +234 808 034 4880
• WhatsApp: +234 808 034 4880

We take your privacy seriously and will respond to your inquiries within 5 business days.